Commonwealth Municipal Services
Commonwealth replaced 14 departmental silos with one citizen services platform
A mid-size city government eliminated Tyler Technologies, CivicPlus, and a decade of departmental spreadsheets with a unified municipal operations platform on Intuidy AIPI.
Department systems unified
Faster permit processing
Citizen satisfaction rating
Annual savings
Software Replaced
The Challenge
Commonwealth's 15 departments each ran their own software. Residents had to visit City Hall for permits, call different numbers for different services, and wait weeks for responses. The IT department maintained 14 separate systems with no integration. Budget reporting required manual consolidation from seven sources.
The Solution
Commonwealth used Intuidy AIPI to build a unified citizen services platform. A single citizen portal handles permits, utility billing, 311 requests, and public records. Behind the scenes, automated workflows route requests to the right department, track SLAs, and generate performance reports. AI agents triage 311 requests and predict infrastructure maintenance needs.
“Our residents expected Amazon-level service. We were giving them 1998-level government. Intuidy helped us close that gap without blowing our budget.”
City Manager David Reeves
City Manager, Commonwealth Municipal Services
Results
What the custom platform delivered
What They Built
Key capabilities of the custom platform
Citizen Portal
One login for permits, utility billing, 311 requests, public records, and community notifications.
Smart 311
AI-powered request triage that categorizes, routes, and prioritizes citizen requests automatically.
Permit Express
Online permit applications with automated plan review routing, inspector scheduling, and status tracking.
Infrastructure AI
Predictive models that analyze work orders, weather, and asset age to schedule maintenance before failures.
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